| Customer Relation |
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Online Money Point |
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| Announcements |
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 ANNOUNCEMENT TO CUSTOMERS: CHANGE OF ADDRESS |
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| ANNOUNCEMENT TO CUSTOMERS: CHANGE IN ADMINISTRATION |
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| ANNOUNCEMENT TO CUSTOMERS: CHANGE OF BUSINESS NAME (ADVERTISEMENT) |
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| ANNOUNCEMENT TO CUSTOMERS: CHANGE OF BUSINESS NAMET |
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| ANNOUNCEMENT TO CUSTOMERS: CHANGE OF POLICY |
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| ANNOUNCEMENT TO CUSTOMERS: CHANGE OF SERVICE |
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| ANNOUNCEMENT TO CUSTOMERS: CLOSURE OF BUSINESS |
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| ANNOUNCEMENT TO CUSTOMERS: YOU WILL BE LEAVING FIRM |
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| ANNOUNCEMENT TO CUSTOMERS: YOU WILL BE LEAVING FIRM TO JOIN COMPETITOR |
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| ANNOUNCEMENT TO CUSTOMERS: NEW BRANCH/STORE |
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| ANNOUNCEMENT TO CUSTOMERS: NEW PRODUCT |
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| ANNOUNCEMENT TO CUSTOMERS: NEW SALESPERSON |
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| ANNOUNCEMENT OF OPENING OF PROFESSIONAL OFFICE |
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| ANNOUNCEMENT TO CUSTOMERS: DECREASE IN PRICE |
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| ANNOUNCEMENT TO CUSTOMERS: INCREASE IN PRICE |
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| ANNOUNCEMENT TO CUSTOMERS: PROMOTION |
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| ANNOUNCEMENT TO CUSTOMERS: NEW SUBSIDIARY |
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| Apologies |
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| APOLOGY FOR INCORRECT SHIPMENT |
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| APOLOGY FOR LATE RESPONSE TO LETTER |
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| APOLOGY FOR LATE DELIVERY |
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| APOLOGY FOR ERROR ON OUR STATEMENT: RESPONSE TO LETTER FROM CUSTOMER |
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| APOLOGY FOR ERROR ON OUR STATEMENT |
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| Returns |
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RETURN PRODUCT ACKNOWLEDGEMENT: CREDIT ISSUED, RETURN FEE APPLIED |
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RETURN PRODUCT ACKNOWLEDGEMENT: CHECK ENCLOSED, RETURN FEE APPLIED |
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RETURN PRODUCT ACKNOWLEDGEMENT: CHECK ENCLOSED, NO RETURN FEE |
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RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED |
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RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, REPLACEMENT SENT |
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RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED |
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RETURN PRODUCT ACKNOWLEDGEMENT: CREDIT ISSUED, NO RETURN FEE
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| Billing Error |
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| APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER HAS NOT NOTICED |
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| APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER COMPLAINED |
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| APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO LITTLE |
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| APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER THANK YOU FOR VISITING ME AT HOSPITAL |
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| Credit |
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| CUSTOMER CREDIT APPROVAL |
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| CUSTOMER CREDIT REFUSAL |
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| CUSTOMER CREDIT REFUSAL: REQUIRE ADDITIONAL REFERENCES |
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| CANNOT PROCESS ORDER: YOUR CREDIT CARD HAS EXPIRED |
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| CANNOT PROCESS ORDER: YOUR CREDIT CARD TRANSACTION WAS DECLINED |
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| NOTICE TO CUSTOMER: UNDERPAYMENT, DEBIT ISSUED |
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| NOTICE TO CUSTOMER: UNDERPAYMENT, SEND BALANCE |
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| NOTICE TO CUSTOMER: REQUIRE CERTIFIED CHECK OR CASH ON NEXT ORDER |
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| NOTICE TO CUSTOMER: REQUIRE PRE-PAYMENT ON NEXT ORDER |
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| NOTICE TO CUSTOMER: OVERPAYMENT, CHECK ENCLOSED |
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| NOTICE TO CUSTOMER: OVERPAYMENT, CREDIT ISSUED |
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| RETURNED CHECK, LETTER #1 |
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| RETURNED CHECK, LETTER #2 |
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| RETURNED CHECK, LETTER #3 |
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| REQUEST REFERENCE FROM BANK FOR FIRM |
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| REQUEST REFERENCE FROM BANK FOR INDIVIDUAL |
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| REQUEST TO CUSTOMER TO SUBMIT CREDIT APPLICATION |
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| REQUEST TO CUSTOMER FOR SPECIFIC CREDIT INFORMATION |
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| REQUEST CUSTOMER TO FILL QUESTIONNAIRE |
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| REQUEST REFERENCE FROM FIRM FOR FIRM |
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| REQUEST REFERENCE FROM FIRM FOR INDIVIDUAL |
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| REQUEST FOR MEETING WITH CUSTOMER: FOLLOWING DISCUSSION |
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| REQUEST TO RESCHEDULE MEETING |
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| REQUEST TO COLLEAGUE TO ATTEND MEETING WITH CUSTOMER |
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| Congratulations |
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CONGRATULATIONS ON ARTICLE |
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CONGRATULATIONS ON NEW CHILD |
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CONGRATULATIONS ON NEW CLIENT |
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CONGRATULATIONS ON NEW HOUSE |
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CONGRATULATIONS ON NEW JOB |
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CONGRATULATIONS ON NEW PREMISES/OFFICE |
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CONGRATULATIONS ON APPOINTMENT AS PARTNER |
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CONGRATULATIONS ON PROMOTION |
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CONGRATULATIONS ON PUBLISHED QUOTE |
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| Handling complaints |
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RESPONDING TO UNJUSTIFIED COMPLAINT: RETURN |
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RESPONDING TO UNJUSTIFIED COMPLAINT: DELAYED SHIPMENT |
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REASSURE CUSTOMER THAT PROBLEM WILL BE REDRESSED |
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RESPONDING TO JUSTIFIED COMPLAINT: BILLING ERROR |
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RESPONDING TO JUSTIFIED COMPLAINT: RUDENESS |
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RESPONDING TO JUSTIFIED COMPLAINT: DAMAGED SHIPMENT |
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RESPONDING TO JUSTIFIED COMPLAINT: INCORRECT SHIPMENT |
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RESPONDING TO JUSTIFIED COMPLAINT: RETURN |
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RESPONDING TO JUSTIFIED COMPLAINT: DELAYED SHIPMENT |
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RESPONDING TO JUSTIFIED COMPLAINT: MISSING INSTRUCTION MANUAL/DOCUMENTS |
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RESPONDING TO UNJUSTIFIED COMPLAINT: UNFAIRLY TREATED |
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RESPONDING TO UNJUSTIFIED COMPLAINT: DAMAGED SHIPMENT |
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NOTIFY CUSTOMER THAT CREDIT LIMIT HAS BEEN EXCEEDED |
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APPROVAL OF REQUEST TO INCREASE CREDIT LIMIT |
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REFUSAL OF REQUEST TO INCREASE CREDIT LIMIT |
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RESPONSE TO REQUEST ABOUT CREDIT REFUSAL |
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DECLINE DINNER INVITATION |
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DECLINE BUSINESS INVITATION |
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NOTICE TO DEFAULTER: COLLATERAL DEMANDED |
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THAT EMPLOYEE IS NO LONGER WITH US |
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NOTICE TO ENDORSER: PAYMENT DEMANDED |
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FINAL DEMAND FOR PAYMENT BEFORE REFERRING MATTER TO ATTORNEY |
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NOTICE TO GUARANTOR: PAYMENT DEMANDED |
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REQUEST HOTEL TO FORWARD GUEST'S BILLS |
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| Invitations |
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INVITATION TO COMPANY PARTY |
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INVITATION TO GOLF TOURNAMENT - HUMOROUS |
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INVITATION TO GRAND OPENING |
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INVITATION TO ATTEND LECTURE (NO RSVP) |
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INVITATION TO ATTEND LECTURE: RSVP REQUIRED |
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INVITATION TO LUNCH MEETING |
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INVITATION TO SEMINAR |
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REQUESTED INVOICE ENCLOSED |
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INVITATION TO HEAR SPEAKER (NO RSVP REQUIRED) |
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INVITATION TO TOUR PLANT |
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| ACCEPTANCE OF BUSINESS INVITATION |
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| Payments Problem |
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LATE PAYMENT, MODERATE TONE: LETTER #3 |
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LATE PAYMENT, MODERATE TONE: FINAL NOTICE |
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LATE PAYMENT, FIRM TONE: LETTER #1 |
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LATE PAYMENT, FIRM TONE: LETTER #2 |
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LATE PAYMENT, MODERATE TONE: LETTER #2 (NEW CUSTOMER) |
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LATE PAYMENT, MODERATE TONE: LETTER #1 (PRODUCT) |
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LATE PAYMENT, FIRM TONE: LETTER #3 (PRODUCT) |
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LATE PAYMENT, FIRM TONE: LETTER #4 (PRODUCT) |
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LATE PAYMENT, MODERATE TONE: LETTER #2 (REPEAT CUSTOMER) |
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LATE PAYMENT, MODERATE TONE: LETTER #1 (SERVICE) |
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LATE PAYMENT, FIRM TONE: LETTER #3 (SERVICE) |
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LATE PAYMENT, FIRM TONE: LETTER #4 (SERVICE) |
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| Meeting with Customers |
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APOLOGY FOR MISSING APPOINTMENT WITH CUSTOMER: COLLEAGUES ABLE TO ATTEND |
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APOLOGY FOR MISSING APPOINTMENT WITH CUSTOMER: COLLEAGUES NOT ABLE TO ATTEND |
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| REQUEST FOR COLLEAGUE TO ATTEND MEETING WITH CUSTOMER |
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| NOTIFY CUSTOMER THAT HE/SHE MISSED MEETING: RELAXED TONE, REQUEST TO RESCHEDULE |
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| NOTIFY CUSTOMER THAT HE/SHE MISSED MEETING: MODERATE TONE, REQUEST TO RESCHEDULE |
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| NOTIFY CUSTOMER THAT HE/SHE MISSED MEETING: FIRM TONE |
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| NOTIFY CUSTOMER THAT HE/SHE MISSED MEETING: RECURRING CANCELLATIONS |
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| NOTIFY CLIENT THAT HE/SHE MISSED APPOINTMENT: CANCELLATION FEE |
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| Other Problems |
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| NOTIFY CUSTOMER THAT ORDER CANNOT BE PROCESSED: WE NO LONGER CARRY THAT PRODUCT |
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| NOTIFY CUSTOMER THAT ORDER CANNOT BE PROCESSED: DISCONTINUED PRODUCT |
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| NOTIFY CUSTOMER THAT ORDER IS DELAYED |
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| Post Sale Correspondence |
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SALES FOLLOW-UP |
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SALES FOLLOW-UP: INTRODUCE SIMILAR PRODUCTS/SERVICES |
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SALES FOLLOW-UP: INTRODUCE TRAINING SERVICES |
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SALES FOLLOW-UP: INTRODUCE SERVICE PACKAGE |
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WARRANTY IS UP, EXTENSION OFFERED |
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| Thank You |
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THANK YOU FOR YOUR BUSINESS |
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THANK YOU FOR YOUR COMPLIMENTING OUR PRODUCT/SERVICE |
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THANK YOU FOR PRESENT: CANNOT ACCEPT |
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THANK YOU FOR HOSPITALITY PRESENT |
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THANK YOU FOR FLOWERS WHILE I WAS IN HOSPITAL |
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THANK YOU FOR YOUR INTEREST IN OUR PRODUCTS/SERVICES |
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THANK YOU FOR LUNCH MEETING |
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THANK YOU FOR YOUR ORDER |
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THANK YOU FOR YOUR PROMPT PAYMENT: SERVICE |
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THANK YOU FOR YOUR PAYMENT: NOTIFY CUSTOMER OF EARLY DISCOUNT |
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| THANK YOU FOR YOUR CUSTOMER REFERRAL (WITH BONUS) |
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| THANK YOU FOR YOUR CUSTOMER REFERRAL |
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| THANK YOU FOR YOUR SUGGESTION |
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| THANK YOU FOR DROPPING IN |
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| THANK YOU FOR FILLING QUESTIONNAIRE: SUGGESTIONS CONSIDERED |
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| THANK YOU FOR PRESENT |
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| THANKS TO COLLEAGUE FOR ATTENDING MEETING WITH CUSTOMER |
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| Miscellaneous |
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| FROM HEALTHCARE PROFESSIONAL TO PATIENT STRESSING NEED FOR FOLLOW-UP TREATMENT |
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| APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER THANK YOU FOR YOUR PROMPT PAYMENT: PRODUCT |
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| BASEBALL TICKETS ENCLOSED |
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| DIFFERENCE IN POSTAGE CREDITED TO YOU |
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| CONFIRMATION OF MEETING WITH CUSTOMER |
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| FOLLOW UP TO AND THANK YOU FOR MEETING |
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| APOLOGY TO COLLEAGUE FOR MISSING MEETING: REQUEST TO DELINEATE RESULTS |
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| REQUESTED PURCHASE ORDER ENCLOSED |
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| PAYMENT POLICY FOR HEALTHCARE PROFESSIONAL |
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